Lead Administrator (Support &Operations;)

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Windows Server administration, Active Directory, DNS, GPO, Incident &

- Service Management, SCCM, WSUS, PowerShell, Monitoring tools

Job Summary

L2 Windows Engineer is responsible for day-to-day operations, incident resolution, and support of Windows environments, ensuring SLA adherence and supporting L3 teams for complex issues.

Key Responsibilities

Incident &

- Service Management
- Handle: Incidents, Service Requests, and Change tickets
- Ensure SLA-based resolution and proper ticket updates
- Escalate complex issues to L3

Windows Server Administration

- Manage Windows Server environments: 2012 / 2016 / 2019 / 2022
- Perform: User account management AD, DNS, and Group Policy support

Patching &

- Compliance
- Execute: OS patching (via SCCM/WSUS)
- Validate patch success and rollback if needed
- Support security compliance activities

Basic Troubleshooting

- Troubleshoot: OS issues
- Performance and connectivity problems
- Perform initial root cause analysis

Monitoring &

- Operations




- Monitor server health using tools
- Perform routine checks and preventive maintenance
- Support capacity and performance monitoring

Backup &

- Restore Support
- Execute backup jobs and monitor failures
- Perform basic restore activities
- Escalate critical recovery issues

Change &

- Release Support
- Implement approved changes (CAB aligned)
- Support deployments and upgrades
- Validate post-change stability

Documentation

- Update: SOPs
- Runbooks
- Knowledge Base articles
- Maintain proper ticket documentation

Skill Requirements

Mandatory

- Windows Server administration
- Active Directory, DNS, GPO
- Incident &
- Service Management (ITIL basics)
- OS troubleshooting (L2 level)

Good to Have

- SCCM / WSUS patching
- Basic PowerShell
- Monitoring tools exposure

Other Requirements

Key Expectations (L2 Level)

- Robust hands-on operations support
- SLA adherence for tickets
- Proper escalation handling
- Coordination with L3 and other towers

📌 Lead Administrator (Support &Operations) (India)
🏢 HCL Technologies
📍 India