- Technical QuestionHow do you approach troubleshooting complex technical issues reported by customers Can you describe your experience with diagnosing and resolving software or hardware problems remotely

- How do you handle difficult or irate customers in a support scenarioDescribe a time when you provided exceptional customer service to resolve a challenging issue

- How do you stay updated with the latest features and updates of the products/services you support

- Can you explain a technical concept related to our product/service to a non-technical customer

- How do you document customer interactions and technical solutionsProvide an example of a report or documentation you created to improve support efficiency or customer satisfaction

- How do you collaborate with other teams (eg , development,



product management) to resolve customer issues

- Describe your role in escalating critical issues and coordinating responses across teams

- What customer support tools or systems have you used in previous rolesHow do you leverage remote desktop tools or software to assist customers effectively

- How do you ensure that customer support processes align with service level agreements (SLAs)Describe a situation where you identified a recurring issue and implemented a solution to prevent it from happening again

Location: Ahemdabad, Gurgaon and Bangalore,Ahemdabad, Gurgaon and Bangalore

📌 Laptop / Customer Support Professional (Chennai)
🏢 Gravia Technologies
📍 Chennai