The L1 Engineer will provide first-level operational support for a containerized OpenStack Private

Cloud environment. The role focuses on infrastructure monitoring, incident triage, basic troubleshooting, service validation, and timely escalation to ensure platform availability and operational stability.

Key Responsibilities

- Act as the first point of contact for cloud infrastructure incidents and service requests.
- Monitor the health and availability of OpenStack services, including Nova, Neutron,

Keystone, Glance, Cinder, Horizon, and related infrastructure components.
- Monitor Docker containers deployed using Kolla-Ansible and identify failed or unhealthy services.
- Perform first-level Linux health checks, including CPU, memory, disk, filesystem, process,

and service status verification.
- Validate virtual machine lifecycle operations such as instance creation, reboot, start/stop,

deletion, and console access.
- Verify the availability of compute, storage, networking, and OpenStack API endpoints.
- Perform basic network connectivity validation using standard Linux networking tools.
- Collect logs from Docker containers and Linux hosts to support incident investigation and escalation.
- Create, update, and track incidents and service requests using ITSM tools while adhering to defined SLAs.




- Execute routine operational health checks and complete shift handover activities with accurate
- documentation.
- Escalate unresolved issues to L2/L3 teams with complete troubleshooting details and supporting logs.

Technical Skills

Mandatory

- Linux administration fundamentals
- Basic understanding of OpenStack architecture and core services
- Docker container fundamentals
- Monitoring using Grafana and Prometheus
- Networking fundamentals (TCP/IP, DNS, SSH)
- Experience with ITSM tools such as JIRA or ServiceNow
- Basic log analysis and troubleshooting skills

Good to Have

- Basic knowledge of Kolla-Ansible deployments
- Familiarity with OpenStack CLI
- Basic shell scripting
- Understanding of virtualization concepts

Soft Skills

- Good verbal and written communication skills
- Customer-focused approach with robust interpersonal skills
- Ability to work effectively in a 24×7 rotational shift environment
- Strong analytical and problem-solving skills
- Good documentation and reporting practices
- Ability to follow operational procedures and escalation guidelines
- Team player with a proactive attitude

Preferred Certifications

- Red Hat Certified System Administrator (RHCSA)
- Linux Foundation Certified System Administrator (LFCS)
- OpenStack Foundation Certification (Preferred)

📌 OpenStack Support- Private Cloud Operations (Thiruvananthapuram)
🏢 KniTT
📍 Thiruvananthapuram