Hospital Relationship Management

Act as the primary point of contact for hospital partners, ensuring strong engagement, satisfaction, and long-term collaboration with hospital leadership (CXOs, Finance Heads).

Platform Adoption & Change Management: Lead the technical and operational onboarding process. Drive proactive change management within hospital teams to embed the platform's data-driven insights into their daily procurement and decision-making workflows.

Value Realization & ROI Reporting: Monitor platform adoption and consumption data to quantify the platform's ROI for the hospital. Present strategic, data-backed reports to CXOs and finance teams detailing cost savings, margin optimization, and procurement efficiencies achieved. Issue Resolution & Compliance: Address hospital concerns, resolve operational challenges, and ensure adherence to SCM platform policies and best practices.

Cross-Team Collaboration: Work closely with the Product, Data Science, and Manufacturer KAM teams to translate hospital procurement challenges into refined platform features and better internal support.

Market Research & Competitor Analysis: Stay updated on industry trends, competitor offerings, and evolving hospital procurement challenges to identify new opportunities and strengthen the value proposition.





Key Skills

Strategic Hospital Partnership Management: Proven ability to manage complex, long-term partnerships, specifically engaging CFOs, Procurement Heads, and Hospital CXOs.

Deep Domain Expertise: Strong practical knowledge of hospital finance, procurement workflows, and the broader healthcare supply chain dynamics in India.

Analytical & Value-Based Consulting: Demonstrated ability to interpret complex procurement, consumption, and market data, translating it into transparent ROI presentations and actionable strategic advice for hospital leadership.

Communication & Negotiation: Exceptional verbal and written communication skills to engage and influence stakeholders across the hospital hierarchy.

Team Collaboration: Proven ability to work cross-functionally with internal and external stakeholders to achieve shared platform goals.

5-7 years of experience in key account management, hospital partnerships, and CXO-level relationship management. Understanding of hospital procurement workflows and SCM solutions is an advantage

Qualification

Bachelor’s degree in Business, Healthcare Management, or a related field (MBA preferred).

Department

Account and finance

📌 Key Account Manager - Renowned Healthcare fintech company, Gurugram
🏢 Nextenti Tech Private
📍 Gurugram