BlitzNow enables Same-Day Delivery for eCommerce brands and enterprises, helping them deliver the best on-

time experiences to their customers. We simplify scalability and unlock growth for new-age eCommerce brands by making Same-Day delivery more convenient, reliable, and affordable.

Brands like Decathlon, Adidas, Healthkart, Giva, and GOAT have seen 30–40% increases in website conversions and 2x improvement in customer retention by partnering with BlitzNow. We are a fast-growing, execution-first team obsessed with delivery excellence.

About The Role As a Key Account Manager at BlitzNow, you will be the primary growth partner for our enterprise clients. You will own the relationship, the revenue, and the delivery experience for a portfolio of eCommerce brands – ensuring they scale and succeed with BlitzNow month on month.

This is a high-ownership, client-facing role at the intersection of data, relationships, and operations. If you love building deep client partnerships, are energised by revenue targets, and thrive in a fast-paced startup environment – this role is for you.

Key Responsibilities:-

- Account Management & Retention
- Own end-to-end management of enterprise accounts after Sales handover
- Build and maintain strong relationships with key stakeholders at each client
- Monitor delivery SLAs and On-Time Delivery performance, aligning internal stakeholders to keep clients

on track
- Be the single point of contact for escalations and resolution across your portfolio
- Revenue Growth
- Drive consistent Month-on-Month revenue expansion across your account portfolio
- Identify and execute upselling and cross-selling opportunities within existing accounts
- Pitch expansion of services to new cities, categories, or fulfilment models




- Proactively manage churn risk and take ownership of account retention
- Client Engagement
- Conduct regular face-to-face meetings with client stakeholders across supply chain, eCommerce, and

leadership
- Run structured business reviews presenting delivery performance and growth opportunities
- Share inputs on network expansion aligned to client strategy and growth plans
- Data & Reporting
- Analyse delivery performance across key lanes and share actionable insights with clients
- Maintain accurate CRM records and contribute to MIS and performance reporting
- Use data to drive strategic decisions and tell a compelling story to client stakeholders

What We Are Looking For Must Have

- Bachelor's degree with 2–4 years of experience in Key Account Management, Client Success, or B2B

Sales
- Prior experience in logistics, eCommerce, SaaS, or supply-chain-adjacent roles strongly preferred
- Advanced MS Excel proficiency; experience with CRM tools (Salesforce, Zoho, HubSpot, or similar)
- Proven track record of owning revenue targets and growing accounts

You'll Thrive Here If You Are...

- Data-driven – comfortable with delivery analytics, performance metrics, and data storytelling
- A relationship builder – proven ability to manage enterprise stakeholders including C-suite
- Revenue-oriented – track record of expanding wallet share within existing accounts
- An owner – you take full accountability, escalate smartly, and operate with minimal supervision
- An effective communicator – clear and confident in both client-facing and internal settings
- Adaptable – energised by fast-paced, ambiguous environments

Positive to Have

- Understanding of same-day, express, or quick-commerce delivery operations
- Experience managing delivery SLAs with D2C or eCommerce brands
- Prior experience in an incentive-linked, target-driven account management role

📌 Key Account Manager - Gurgaon (Gurugram)
🏢 Blitz
📍 Gurugram