Job Summary

We are looking for a proactive and customer-focused Key Account Executive to manage and strengthen relationships with existing clients while ensuring exceptional service delivery. The ideal candidate will be responsible for handling key customer accounts, coordinating with internal teams, resolving customer concerns, and identifying opportunities to grow existing business.

Key Responsibilities

- Manage assigned key customer accounts and serve as the primary point of contact.

- Build and maintain long-term relationships with clients to ensure customer satisfaction and retention.

- Understand customer requirements and coordinate with internal teams to deliver timely solutions.

- Handle client queries, escalations, and service-related issues efficiently.

- Monitor account performance and ensure timely execution of customer requirements.

- Identify opportunities for upselling and cross-selling products and services.

- Prepare quotations, proposals, presentations, and account reports.

- Maintain accurate customer records using CRM tools and generate regular MIS reports.

- Collaborate with Sales, Operations, Finance, and Customer Support teams to ensure seamless account management.





- Track order status, deliveries, payments, and customer feedback.

- Conduct regular client meetings and business reviews to strengthen relationships.

- Support account renewals and contribute to revenue growth from existing customers.

RequirementsExperience

- 2–5 years of experience in:

- Key Account Management

- Account Management

- Client Relationship Management

- Business Development

- Customer Success

Skills

- Excellent communication and interpersonal skills.

- Strong client relationship management abilities.

- Good negotiation and problem-solving skills.

- Experience with CRM software and Microsoft Excel.

- Ability to coordinate with multiple internal stakeholders.

- Solid organizational and time-management skills.

- Ability to manage multiple client accounts simultaneously.

Preferred Qualifications

- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.

- MBA is an added advantage.

Pay: Up to ₹50,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Key Account Executive - Females Only (Hyderabad)
🏢 EBG Group
📍 Hyderabad