About the role The Key Account Director owns our most strategic manufacturing accounts, a small portfolio of high-value clients where the relationship operates at Transformation Head and CXO level. This is a deep relationship and growth role: working inside the client's transformation agenda, embedding across their manufacturing footprint, and expanding revenue through new use cases, plants, and divisions.
What you will own
- Own a portfolio of 3–5 assigned strategic accounts, P&L; accountability for retention and growth within each
- Build and maintain C-suite and Transformation Head relationships, be the person clients call for strategic questions
- Design account growth plans: new plants, divisions, and use cases; lead quarterly executive business reviews
- Work cross-functionally with Product, Customer Success, and Migration to ensure delivery matches commitment
- Identify risks early — churn signals, competitor activity and manage them proactively
Persona
Profile snapshot
- Qualification: B.Tech preferred; MBA in Sales &
Marketing an advantage
- Experience:
Minimum 10 years in enterprise SaaS; at least 5 in strategic account management
- Track record: Proven USD 10M+ SaaS revenue in manufacturing vertical; manufacturing exposure is non-negotiable at this level
- Relationships: Demonstrated ability to engage and influence at CXO and Transformation Head level
What positive looks like
- Strategic depth: Thinks in multi-year account plans, not quarterly targets
- Executive presence: Comfortable in a boardroom;
credible with a CIO, COO, or CFO
- Commercial acumen: Finds the expansion opportunity in every client conversation
- Reliability: Does what they say — clients trust them more than their own vendors
Key metrics
- ARR expansion within portfolio (new plants, divisions, use cases)
- Renewal rate and executive relationship score across portfolio