Responsibilities: About the role The Key Account Director owns our most strategic manufacturing accounts, a small portfolio of high-value clients where the relationship operates at Transformation Head and CXO level.

This is a deep relationship and growth role: working inside the client's transformation agenda, embedding across their manufacturing footprint, and expanding revenue through recent use cases, plants, and divisions. What you will own - Own a portfolio of 3–5 assigned strategic accounts, P&L; accountability for retention and growth within each - Build and maintain C-suite and Transformation Head relationships, be the person clients call for strategic questions - Design account growth plans: new plants, divisions, and use cases;

lead quarterly executive business reviews - Work cross-functionally with Product, Customer Success, and Migration to ensure delivery matches commitment - Identify risks early — churn signals, competitor activity and manage them proactively Persona Profile snapshot - Qualification: B.Tech preferred;

MBA in Sales & Marketing an advantage - Experience: Minimum 10 years in enterprise SaaS;





at least 5 in strategic account management - Track record: Proven USD 10M+ SaaS revenue in manufacturing vertical;

manufacturing exposure is non-negotiable at this level - Relationships: Demonstrated ability to engage and influence at CXO and Transformation Head level What good looks like - Strategic depth: Thinks in multi-year account plans, not quarterly targets - Executive presence: Comfortable in a boardroom; credible with a CIO, COO, or CFO - Commercial acumen: Finds the expansion opportunity in every client conversation - Reliability: Does what they say — clients trust them more than their own vendors Key metrics - ARR expansion within portfolio (new plants, divisions, use cases) - Renewal rate and executive relationship score across portfolio KPIs / Success Metrics - Revenue growth from key accounts

- Account retention rate
- Pipeline coverage (e.G., 3–4X)
- Customer satisfaction (CSAT/NPS)
- Deal closure rate Please share resumes with [email protected]

📌 Key Account Director (Faridabad)
🏢 A factory automation company (Funded Startup)
📍 Faridabad