Responsibilities

- Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)

- Develop Custom patters as required through scripting and software development

- Prepare technical documentation as specified in customer contracts and as internally required

- Support the development and growth of the services delivered by InMorphis

- Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations

- Deliver projects on customer premise or remotely as required.

- Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software

Requirements

- ServiceNow experience with discovery, event management, service mapping, and configuration management (CMDB) is crucial

- Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred

- 3-5 years in a consulting position,



delivering software implementation engagements

- Experience in multiple application architectures and supporting technologies

- Expertise with scripting languages such as PERL, JavaScript, Python, or Shell

- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge

- Thorough knowledge and/or experience working with Operating Systems (Linux, Windows)

- Knowledge of networking concepts such as IP Addressing, Firewalls, ports

- Knowledge of relational databases (MySQL, MSSQL, Oracle)

- ITIL knowledge with the ability to relate concepts to implementation strategies

- Experience with ROI / value propositions for customers software implementation

- Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports

- Consultative skills for software service delivery to lead customers to improve their processes and organizational models.

📌 ITOM Consultant (Mumbai)
🏢 inMorphis
📍 Mumbai