To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to:

- Liaise, work together with, and advise your IT colleagues across different sites and disciplines
- Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the chance arises.
- Preparing materials related to day-to-day work to share among the teams to improve quality of support
- Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance.
- Follow Incident Management Procedures and ITSM Procedures.
- Ensure the customer is properly and timely informed on the status of their Request or Incident.
- Provide accurate and detailed information when escalating to the next support level
- Communicate/escalate in timely manner recurring issues and problems to Support Manager

Job requirements:

- Academic :



Any Graduate, preferred IT / Computer related discipline
- Experience :
- Minimum 3 years experience in IT Service Desk role, providing in situ technical support as well as remote support using remote desktop tools
- Mandatory experience in Windows OS environment, Office 365 suite, Cisco end-user devices (i.e. video conferencing), and Citrix client.
- Mandatory experience with endpoint hardware lifecycle, deployment, and maintenance.
- Mandatory experience with ITIL v3 processes
- Experience supporting VIPs are required
- SW or tools:
- Certifications on Microsoft and Cisco products

Behaviours inter-personal skills - Key points:

- Attitude required are to be communicative, energetic, self-motivated and self-learner
- Mandatory English-speaking fluency. French, Portuguese, or Dutch languages are a plus

📌 IT Support Technician (Bengaluru)
🏢 SBM Offshore
📍 Bengaluru