Job Information

Province

Uttar Pradesh

Date Opened

07/08/2026

Industry

Software Product

Job Type

Full time

Shift Timing

General day shift

Weekly Off

5 Day working with Saturday and Sunday off

Work Experience

5+ years

City

Noida

Country

India

Postal Code

201303

Broad Function: We are seeking an experienced IT Systems Specialist with 5+ years of experience in managing enterprise business applications such as CRM, HRMS, Recruitment, Ticketing, ERP, and related systems. The ideal candidate should have hands-on experience in system administration, user access management, integration, troubleshooting, and vendor coordination, with the ability to quickly adapt to new technologies and collaborate effectively with cross-functional teams.

Roles and Responsibilities (not limited to):

- Own and manage the organization's internal business systems, including CRM, HRMS, Recruitment, Ticketing, ERP, and other enterprise applications.
- Serve as the primary point of contact for all internal business systems by troubleshooting issues, resolving user queries, and coordinating with vendors for complex technical problems.
- Manage system configurations, upgrades, plugins, and version updates while ensuring proper change management, stakeholder communication, and minimal business disruption.
- Maintain system documentation and audit records by tracking configuration changes, updates, user activities, and system modifications.
- Administer user accounts, roles, and permissions across all business applications in collaboration with business stakeholders and leadership.
- Monitor system availability, performance, security, and reliability by performing regular health checks, software updates,



and patch management.
- Provide first-level technical support, user training, and create Standard Operating Procedures (SOPs), knowledge base articles, and user documentation.
- Ensure data accuracy, integrity, backup, and recovery processes are effectively maintained across all business systems.
- Manage relationships with software vendors, coordinate issue resolution, oversee support requests, and recommend system optimization or consolidation opportunities to improve operational efficiency.
- Implement and maintain operational security best practices while supporting IT Security and Governance teams in ensuring compliance with organizational security standards and policies.

Requirements

Desired Qualifications & Experience:

- Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline.
- Minimum 5+ years of hands-on experience managing and administering enterprise business applications such as CRM, HRMS, Recruitment, Ticketing/ITSM, ERP, or similar business systems.
- Proven ability to quickly learn, configure, and support recent business applications by leveraging product documentation, knowledge bases, and AI-powered tools such as ChatGPT, Claude, or similar platforms.
- Strong expertise in at least one enterprise business application,



with hands-on experience in system administration, configuration, customization, or integrations.
- Experience in troubleshooting complex technical issues across multiple business systems and driving issues to resolution with minimal supervision.
- Good understanding of system configuration management, software upgrades, change management, and release processes, including testing, documentation, and stakeholder communication.
- Experience in user access management, role-based permissions, system monitoring, data integrity, backup, and recovery processes.
- Strong analytical, problem-solving, and decision-making skills with the ability to manage multiple systems in a fast-paced environment.
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams including HR, Sales, Operations, and Leadership.
- Knowledge of API integrations, workflow automation, reporting tools, and enterprise application best practices will be an added advantage.
- Relevant certifications in CRM, HRMS, ERP, ITSM, or other enterprise platforms are preferred but not mandatory.

Benefits

The company offers a range of employee benefits including:

- Cashless medical insurance for employees, spouses, and children
- Accidental insurance coverage
- Life insurance coverage
- Retirement benefits including Provident Fund (PF) and Gratuity
- ESI*
- Complementary meal coupons
- Company-paid transportation
- Sodexo benefits for income tax savings
- Paternity & Maternity Leave Benefit
- National Pension Saving
- EL encashment
- Sick Leave

📌 IT System Specialist (Noida)
🏢 Friends Color Images
📍 Noida