Invoice to Cash (I2C)

Overview The Invoice to Cash (I2C) professional is responsible for managing the end-to-end accounts receivable process, ensuring timely invoicing, efficient collection of receivables, and accurate cash application while maintaining strong customer relationships.

Key Responsibilities

1. Accounts Receivable Management

- Monitor customer accounts to ensure timely payments.
- Track outstanding receivables and aging balances.
- Maintain accurate AR records in ERP systems (Oracle, etc.).

2. Collections & Cash Flow

- Follow up with customers via calls/emails for overdue invoices.
- Work towards achieving collection targets and reducing overdue balances.

3. Cash Application

- Apply incoming payments (cheques, PDC, wire transfers, ACH) to customer accounts accurately.
- Reconcile unapplied or unidentified cash payments.
- Ensure timely clearing of cash application backlog.

4. Dispute Management

- Identify and resolve invoice disputes in collaboration with internal teams (Sales, Operations).
- Track dispute resolution timelines and ensure closure.
- Maintain documentation for all disputes.

5. Reporting & Reconciliation

- Prepare AR aging reports, cash forecasts, and collection dashboards.




- Perform account reconciliations and resolve variances.
- Support Quater-end and year-end closing activities.

6. Compliance & Controls

- Ensure adherence to internal controls, SOX compliance, and audit requirements.
- Maintain proper documentation for all transactions.
- Identify process improvement opportunities.

Key Skills Required

- Robust knowledge of Accounts Receivable (AR) processes
- Experience with ERP systems (Oracle, Microsoft Dynamics, etc.)
- Good communication and negotiation skills
- Analytical mindset and attention to detail
- Ability to handle high-volume transactional work
- Knowledge of MS Excel (Pivot Tables, VLOOKUP, XLOOKUP, PBI etc.)

Qualifications

- Bachelors degree in Finance, Accounting, Commerce, or related field
- Relevant experience in Order to Cash / Invoice to Cash domain

KPIs / Performance Metrics

- Days Sales Outstanding (DSO)
- Collection effectiveness index (CEI)
- Invoice accuracy rate
- Cash application turnaround time
- Dispute resolution cycle time

Typical Job Titles

- I2C Analyst
- AR Analyst
- Collections Specialist
- Billing Specialist
- Cash Application Analyst

📌 Invoice To Cash (Bengaluru)
🏢 PERSOL
📍 Bengaluru