Job Overview

We are hiring Customer Support / Voice Process Associates to join our International Banking team. In this role, you will handle voice-based customer interactions for global banking clients, delivering high-quality resolution to queries while maintaining strict compliance standards.

Key Responsibilities

- Handle inbound and outbound banking customer calls in a professional and polite manner.

- Assist customers with account management, card queries, transaction inquiries, and basic banking assistance.

- Resolve customer issues within stipulated response times and elevate complex queries when necessary.

- Adhere strictly to international banking regulations, security procedures, and compliance guidelines.

- Maintain clear and precise logs of all call interactions in the internal database.

Requirements &

- Skills

- Education: Any Graduate (B.A., B.Com, B.Sc, B.E., BBA, etc.).

- Communication: Exceptional verbal and written English communication with a clear,



neutral accent.

- Experience: Freshers or candidates with experience in International BPO / Voice Process are welcome.

- Skills: Robust active listening, problem-solving abilities, and phone etiquette.

Shift &

- Schedule Details

- Shift Timings: Fixed Night Shift (US Hours).

- Working Days: 5 Days Working.

- Offs: Saturday &
- Sunday Fixed Off.

Salary &

- Perks

- Compensation: Best in industry standards (commensurate with experience) + Attractive Performance Incentives.

- Night shift allowance included.

- Professional growth and structured career development path in international banking.

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits

- Food provided

- Provident Fund

Education

- Bachelor's (Preferred)

Language

- English (Required)

Work Location: In person

📌 International Voice CSE (Gorwa)
🏢 Neelam Enterprise
📍 Gorwa