Hiring: International Voice Process | E-commerce Customer Support

JobShop India’s Largest BPO Recruitment Company

Job Details

Job Role: Customer Support Executive – International Voice Process

Process: E-commerce Customer Support

Location: Bengaluru

Salary: 3.2 – 5 LPA + Incentives

Shift: Rotational Shifts

Working Days: 5 Days Working | 2 Rotational Offs

Job Role

We are hiring Customer Support Executives for an International E-commerce Voice Process. You will assist global customers with queries related to orders, deliveries, returns, refunds, and account support.

Roles & Responsibilities

- Handle inbound customer calls professionally.
- Assist customers with orders, deliveries, returns, and refunds.
- Verify customer and order details accurately.
- Create and update customer tickets in CRM systems.
- Coordinate with logistics and internal teams when required.
- Maintain high standards of CSAT, Quality, AHT, and Productivity.

Eligibility
- Undergraduate / Graduate candidates can apply.
- Freshers & Experienced candidates are welcome.




- Excellent English communication skills.
- Basic knowledge of MS Excel and CRM tools.
- Comfortable working in rotational shifts.

Preferred Skills
- Prior experience in E-commerce or Customer Support is an advantage.
- Good communication and interpersonal skills.
- Solid problem-solving ability.
- Ability to handle multiple customer queries efficiently.

Interview Process HR Round Communication/Operations Round Offer Letter

Interested Candidates Can Contact

Nishath – (phone hidden)

JobShop Recruitment Team:

(phone hidden) / 080-46115600

Website: jobshop.ai

Walk-in / Direct Interview

JobShop

485, 4th Floor, BMR Complex,

Hennur Main Road, Bangalore – 560043

Google Maps: https://maps.app.goo.gl/jLYAzRRedciXCfJQ6

Apply Now & Kick-start your career with a leading International E-commerce Customer Support team!

PLEASE DO REFER YOUR FRIENDS & COLLEAGUES.

📌 International Process - Customer Care | Night Shift | BLR (Bengaluru)
🏢 JobShop
📍 Bengaluru