Insurance Sales & Customer Service Representative

Remote – India | Toronto Office Hours

We are a Canada-based insurance brokerage located in Brampton, Ontario, and we are expanding our remote team in India.

This is a long-term opportunity for a motivated and professional individual who wants to build a career in the insurance industry. We are looking for someone who is confident speaking with clients, has strong English and Punjabi communication skills, and is comfortable working Toronto business hours.

Position

Insurance Sales & Customer Service Representative

Location: Remote / Work From Home – India

Working Hours: 7:00 PM – 3:30 AM IST

Employment Type: Full-Time

Probation Period: 3 Months

Key Responsibilities

- Communicate with clients by phone, email, and other communication channels.
- Handle inbound and outbound calls professionally.
- Collect client information and understand their insurance needs.
- Prepare insurance quotes and present coverage options to clients.
- Follow up with potential clients and existing customers.
- Assist with new business and renewal inquiries.
- Maintain accurate client information and follow up on pending documents.
- Build and maintain positive relationships with clients.
- Follow company procedures and maintain a high level of professionalism.
- Update CRM records and keep client files organized.
- Work closely with the Canadian-based team to ensure excellent client service.
- Meet performance, quality, and follow-up expectations.

Requirements We are looking for a serious, reliable, and career-focused candidate who is interested in growing with our company.

Required:

- Excellent spoken and written English.
- Robust Punjabi communication skills.
- Excellent telephone and communication skills.
- Comfortable making and receiving a high volume of calls.
- Professional and confident when speaking with clients.




- Strong computer skills and ability to learn new software.
- Ability to work independently with minimal supervision.
- Reliable internet connection / fast Wi-Fi.
- Must have a personal laptop or computer suitable for professional work.
- Must have a quiet, dedicated personal workspace at home.
- Must be comfortable working 7:00 PM – 3:30 AM IST.
- Strong attendance, punctuality, and work discipline.

Education A Bachelor's degree is an asset. Candidates with a strong educational background, excellent communication skills, and a genuine interest in building a long-term career in insurance are encouraged to apply.

What We Offer

- Full training provided.
- Training on insurance products, quoting, CRM, and company procedures.
- Opportunity to learn the Canadian insurance industry.
- Supportive Canadian-based team.
- Long-term career growth opportunities.
- Prospect to develop professional sales and customer service skills.

3-Month Probation Period All successful candidates will begin with a 3-month probation period.

During this period, we will evaluate:

- Attendance and punctuality
- Communication skills
- Quality of client interactions
- Sales and follow-up performance
- Ability to learn and apply training
- CRM accuracy
- Professionalism and reliability

Candidates who successfully complete the probation period may be considered for continued long-term employment and additional responsibilities.

Important

Please apply only if you are comfortable with the working hours, have your own laptop, reliable high-speed internet, and a quiet workspace at home.

We are looking for someone who is serious about working, willing to learn, and interested in building a long-term career with our company.

If you believe you are the right candidate, we would love to hear from you.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Work from home

Work Location: In person

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