Role & responsibilities

Key Responsibilities 1.

Insurance Operations

Management • Manage the end-to-end administration of all corporate insurance programs.

- Ensure proper policy issuance, endorsements, renewals, additions, deletions, and amendments.
- Monitor policy coverage, terms, conditions, exclusions, and compliance requirements.
- Maintain centralized insurance records, databases, and policy documentation.
- Develop and implement insurance administration procedures and operational controls.
- Prepare periodic insurance operational reports and management dashboards.

1. Group Insurance Administration & Renewals • Manage annual renewal activities for all group insurance programs, including: o Group Medical Insurance o Group Life Insurance o Group Personal Accident Insurance o Workmen's Compensation Insurance o Motor Fleet Insurance o Property and Liability Insurance (if applicable) • Coordinate with insurers, brokers, and internal departments for renewal information and negotiations. • Conduct renewal reviews, benchmarking, and market comparisons. • Analyze claims experience and loss ratios to support renewal negotiations. • Ensure timely completion of renewals to avoid lapses in coverage. • Recommend coverage enhancements and cost optimization opportunities.
2. Vendor & Broker Management • Manage relationships with insurance companies, brokers, TPAs, and other insurance service providers. • Evaluate vendor performance against agreed service levels.
- Conduct periodic vendor reviews and performance assessments.
- Participate in vendor selection, tendering, and renewal processes.
- Negotiate commercial terms, service agreements, and policy terms.
- Ensure vendors comply with contractual obligations and service standards.
- Resolve service-related escalations and operational issues.

- Claims Oversight & Management • Oversee the administration and monitoring of insurance claims across all policies.





• Ensure timely reporting and submission of claims.

• Coordinate with insurers, brokers, TPAs, and employees on claim settlements.

• Monitor claim reserves, settlement timelines, and outstanding claims.

• Analyze claims trends and identify cost-containment opportunities.

• Prepare claims reports and presentations for management review.

- Data Analysis & Reporting • Maintain accurate insurance records and policy registers.

• Prepare monthly, quarterly, and annual reports on: o Claims experience o Claims ratios o Vendor performance o Renewal status o Policy utilization o Insurance costs and savings initiatives • Provide analytical insights to support management decision-making.

- Compliance & Risk Management • Ensure compliance with applicable insurance regulations and company policies.

• Monitor policy obligations and contractual insurance requirements.

• Support internal and external audits related to insurance programs.

• Identify insurance-related risks and recommend mitigation measures.

• Maintain confidentiality and security of insurance-related information.

- Stakeholder Management • Partner with HR, Finance, Administration, Fleet, Legal, and Operations teams.

• Provide guidance on insurance coverage, claims procedures, and policy matters.

• Conduct awareness sessions for employees on group insurance advantages.

• Handle escalations related to policy administration and claims services.

Preferred candidate profile Qualifications • Bachelor's Degree in Business Administration, Finance, Insurance, Risk Management, or a related field.



Master's Degree or MBA preferred.

• Professional insurance qualifications (AIII, Diploma in Insurance, FIII Certification, or equivalent) will be an advantage.

Experience • Minimum 7-10 years of experience in Corporate Insurance, Employee Benefits, Insurance Operations, Brokerage, or Risk Management. • Proven experience managing group insurance programs and corporate insurance portfolios. • Experience handling insurer and broker relationships. • Strong exposure to policy renewals, claims management, and vendor negotiations. • Experience working with multiple stakeholders and large employee groups is preferred.

Skills & Competencies • Strong knowledge of corporate insurance and employee benefits programs.

- Excellent vendor and stakeholder management skills.
- Strong negotiation and contract management abilities.
- Analytical mindset with proficiency in data interpretation and reporting.
- Advanced Microsoft Excel and reporting skills.
- Excellent communication and presentation skills.
- Strong organizational and project management capabilities.
- Ability to work under pressure and manage multiple priorities.
- Problem-solving and decision-making skills.

Key Performance Indicators (KPIs) • Timely completion of all insurance renewals. • Renewal cost savings and coverage optimization achieved. • Vendor service level compliance. • Claims settlement turnaround time. • Accuracy of insurance records and reporting. • Reduction in operational and compliance risks. • Employee and stakeholder satisfaction levels. • Successful implementation of process improvement initiatives.

Preferred Industry Background • Insurance Companies • Insurance Brokers • Employee Benefits Consulting • Corporate Insurance Departments • Risk Management Firms • Healthcare TPA Operations • Large Corporate Organizations managing group insurance programs .

📌 Insurance Manager (Hyderabad)
🏢 Latinem
📍 Hyderabad