Inside Sales & Retention Executive Skincare (D2C & Marketplaces)

Company: Areoveda (Mother & Baby Skincare Brand)

Location: Chennai (On-site)

Experience: 3+ years

Role Summary

We are hiring an Inside Sales & Retention Executive to drive upselling, cross-selling, repeat purchases, and customer experience across D2C and marketplace customers.

This is a revenue-focused role, not a support role.

Key Responsibilities

- Engage customers via calls, WhatsApp, and CRM
- Upsell & cross-sell products based on skin concerns, motherhood stage & baby needs
- Drive repeat orders, refills, and bundle purchases
- Handle first-order follow-ups, reorder reminders & retention journeys
- Convert inbound leads and abandoned carts
- Ensure excellent customer experience and resolve queries




- Maintain CRM data and track daily performance

Key KPIs

- Repeat purchase rate
- Upsell & cross-sell conversions
- AOV (Average Order Value)
- Revenue from retention
- Customer satisfaction

Requirements

- 3+ years in inside sales / retention (skincare, beauty, wellness, baby care)
- Robust upselling & objection-handling skills
- Experience with CRM, WhatsApp, and calling
- Good communication (English & Hindi) Kindly share your resume: Rasigapriya (HR)-(phone hidden) or email-([email protected])

📌 Inside Sales Executive (Chennai)
🏢 Lifecell
📍 Chennai