What You'll Do

Onboard &Activate;

Guide transporters through account creation and profile completion, step by step Engage and energize our community of 1,400+ LSPs and transporters — driving active participation and platform adoption

Ensure a smooth and complete onboarding journey for every current sign-up

Proactively follow up to keep onboarding moving and minimize drop-offs

Leadproduct demonstrations that convert interest into conviction

Bring in NewSign-ups

Actively reach out to prospective transporters to bring them onto the LoRRI platform

Pitch the value of LoRRI clearly and convert interest into completed sign-ups

Own and consistently hit sign-up targets as a core part of the role

Support & Resolve

Handle transporter queries over calls and other communication channels with patience and clarity

Troubleshoot issues and coordinate with internal teams to resolve them quickly

Ensure every transporter interaction reflects the quality and care LogisticsNow stands for

OwnRenewals&Retention;

Takefull ownership of renewals across your portfolio — build renewal plans months in advance, negotiate confidently, and close on time

Monitoraccount health through usage, engagement, and satisfaction signals — intervene early, before risk becomes churn

Run structured Quarterly Business Reviews that demonstrate delivered value and set the agenda for deeper partnership

Identify expansion opportunities — upsell, cross-sell,



and referrals — and grow revenue from within your accounts

TrackNPSandCSATrigorously, and convert feedback into measurable retention outcomes

What YouBring

Minimum 1year of experiencein Customer Success, Customer Support, Customer Service, Telecalling, BPO, Tele-sales, or a similar customer-facing role

Strongverbal communication skills, with the ability to pitch confidently, explain things clearly, and handle queries over calls

Comfortable working in a target-driven environment while maintaining service quality Strong customer handling and problem-solving skills — you stay calm and solution-focused, even when a call gets tricky

Basic comfort with computers and using online tools/platforms for day-to-day work

What's In It For You

Fixedsalary of ₹20,000-₹25,000 per month, plus performance-based variable pay tied to outcomes and targets

Hands-ontraining and support to help you succeed in the role from day one Theopportunity to be part of a fast-scaling startup backed by Shell and Flipkart, with real room to grow as the team scales

Acollaborative, supportive team environment where your work directly impacts transporters' livelihoods and the platform's growth Ready?

If you enjoy talking to people, solving problems, and want to be part of a company that's rewriting how India's logistics industry works, we'd love to talk.

Pay: ₹250,000.00 - ₹400,000.00 per year

Work Location: In person

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