HR Manager — DebtCare

? Hyderabad (with Pan-India responsibilities) · Full-time · On-site

About DebtCare

DebtCare is a trusted name in India's financial services sector with 18 years of experience and 1,500+ crore in collections. As we scale our debt collection and resolution operations across India, we're looking for an HR Manager to build the people function that will power that growth.

Role Summary The HR Manager owns the full employee lifecycle across a fast-growing, distributed workforce — from high-volume recruitment of collection professionals to compliance, engagement, and performance. This is a hands-on, build-and-run role for someone who can operate at both strategic and ground level.

Key Roles & Responsibilities

1. Talent Acquisition & Recruitment

- Own end-to-end hiring for Debt Collection and Debt Resolution roles across Pan-India locations
- Run high-volume recruitment pipelines for freshers, experienced agents, and DRA-certified candidates
- Build sourcing channels (job portals, LinkedIn, referrals, campus, walk-ins) and manage vendor/consultant relationships
- Design and run structured interviews, screening, and selection processes
- Manage employer branding and job advertising across digital platforms

2. Onboarding & Training Coordination

- Design and run smooth onboarding and induction for new joiners
- Coordinate professional training programs and stipend management for freshers
- Partner with operations leads to ensure role-readiness before deployment

3. Statutory & Legal Compliance

- Ensure full compliance with labour laws — ESI, PF, Gratuity, Bonus, Shops & Establishments Act, etc.
- Maintain statutory registers, filings, and audits
- Manage relationships with regulators and handle inspections/notices
- Keep policies aligned with evolving employment and financial-sector regulations

4. Payroll & Compensation

- Oversee accurate,



on-time payroll across salaried and incentive-based staff
- Administer the unlimited-incentive and variable-pay structures for collection teams
- Manage benefits (ESI, PF, insurance) and resolve payroll queries

5. Performance Management

- Build and run appraisal cycles, KPIs, and goal-setting frameworks
- Support managers on performance improvement, recognition, and career progression
- Track productivity metrics tied to collection targets

6. Employee Relations & Engagement

- Act as the point of contact for grievances, conflicts, and disciplinary matters
- Drive engagement, retention, and culture initiatives across a distributed/WFH workforce
- Manage attrition analysis and retention strategies for high-turnover collection roles

7. HR Operations & Systems

- Maintain accurate HRMS records, employee data, and documentation
- Develop and update HR policies, SOPs, and the employee handbook
- Generate HR dashboards and reports for leadership

8. Strategic HR & Leadership

- Partner with leadership on workforce planning for Pan-India expansion
- Build the HR function's structure, team, and processes as the company scales
- Advise on organizational design, succession, and leadership development

Requirements

- 5+ years of HR experience, with at least 2–3 in a managerial role
- Experience in BFSI, collections, BPO, or high-volume field-workforce hiring strongly preferred
- Strong knowledge of Indian labour laws and statutory compliance
- Proven ability to manage bulk/volume recruitment
- Excellent communication skills; proficiency in English, Hindi, and Telugu is a plus
- Hands-on with HRMS/payroll tools and MS Office/Google Workspace

What We Offer

- Leadership role in a scaling, 18-year-strong organization
- ESI, PF, and a competitive salary with performance incentives
- The opportunity to build an HR function from the ground up
- Transparent growth path within a Pan-India expansion story

How to Apply ? [email protected] · ? (phone hidden)

📌 Human resource manager (Andhra Pradesh)
🏢 DEBT CARE
📍 Andhra Pradesh