Profile: HSBC Credit Card - Inbound Process

Process: HSBC Credit Card Inbound Customer Service & Cross-Selling

Locations: Thane & Malad

Job Responsibilities:

- Handle inbound customer calls related to HSBC credit card services.
- Assist customers with credit card queries, services, and requests.
- Provide information about credit card schemes, offers, and product features.
- Identify relevant cross-selling opportunities and recommend suitable products.
- Ensure high-quality customer service and maintain professional communication.
- Follow defined process, compliance, and quality standards.

Eligibility Criteria:

- Graduate candidates only.
- Minimum 1 year of experience in BPO inbound voice customer service.
- Excellent communication skills; C1 communication level required.
- Strong customer-handling and interpersonal skills.
- Candidates must successfully transparent the required selection and verification process.

Shift Details:

- Day Rotational Shift
- Any 9-hour shift including a 1-hour break
- Shift window: 6:30 AM to 8:30 PM
- 2 Rotational Weekly Offs

Salary:

- 38,000 In-Hand
- 45,000 CTC

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HR Rutuja - (phone hidden)

📌 HSBC Credit Card - Inbound Process / Any Graduate / 5 Days Working !! (Mumbai)
🏢 Credicus Business Services
📍 Mumbai