Role & responsibilities

- Handle inbound and outbound customer calls related to US mortgage accounts.
- Assist customers with mortgage payments, escrow, loan servicing, account inquiries, and billing issues.
- Provide accurate information on loan status, payment options, and mortgage policies.
- Resolve customer queries while ensuring high-quality customer service and first-call resolution.
- Maintain customer records and document all interactions accurately in the system.
- Follow compliance guidelines and banking regulations applicable to the US mortgage industry.
- Escalate complex issues to the appropriate departments when required.
- Meet service level agreements (SLAs), quality standards, and productivity targets.

Preferred candidate profile





- Minimum 18 months of experience in an international banking voice process.
- Valuable knowledge of US Mortgage and banking operations.
- Strong understanding of mortgage servicing, loan processing, escrow, and payment handling.
- Excellent verbal communication and customer service skills.
- Ability to handle customer concerns professionally and efficiently.
- Good analytical and problem-solving skills.
- Proficient in using CRM tools and Microsoft Office applications.
- Willingness to work in rotational/night shifts.

FOR MORE DETAILS CONTACT - ISHITA - 76695 11991

📌 Hiring For US Mortgage (Noida)
🏢 Expert Staffing Solutions New Delhi
📍 Noida