Naukri Job Posting

Job Title

NOC Tier 1 Associate | Technical Support | Network Operations Center

Job Summary (Naukri - 450 Characters)

We are hiring NOC Tier 1 Associates with experience in Technical Support, Help Desk, or Network Operations. The ideal candidate should have knowledge of TCP/IP, DNS, LAN/WAN, Windows/Linux, and ticketing tools. Candidates must possess solid troubleshooting and communication skills and be willing to work in 24x7 rotational shifts.

Experience

13 Years

Location

Chennai

Employment Type

Full-Time

Shift

24x7 Rotational Shift (Including Nights, Weekends & Holidays)

Roles & Responsibilities

Provide Level 1 technical support via phone, email, and ticketing systems.

Monitor network alerts and respond within SLA timelines.

Troubleshoot LAN/WAN, internet connectivity, hardware, and software issues.

Process maintenance requests and coordinate dispatches.

Update customers on open incidents and ensure timely resolution.

Escalate complex issues to Tier 2/Tier 3 support teams.





Maintain accurate documentation and ticket updates.

Collaborate with internal teams to ensure service excellence.

Required Skills

Network Operations Center (NOC)

Technical Support

Help Desk

TCP/IP

DNS

LAN/WAN

Windows

Linux / Unix

Troubleshooting

Ticketing Tools

Network Monitoring

Customer Support

Incident Management

SLA Management

Preferred Skills

CCNA

CCENT

CompTIA Network+

CompTIA A+

Networking Fundamentals

Education

Any Graduate

Diploma holders with relevant experience may also be considered.

Recruiter Details

Pavan Kumar

HR Talent Acquisition

[email protected]

(phone hidden)

Interested candidates can share their updated CV via Email or WhatsApp.

Disclaimer

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [email protected].

📌 Hiring For Tech Support (Hyderabad)
🏢 Sutherland
📍 Hyderabad