Help Desk Executive (Chennai)

Help Desk Executive (Chennai)

09 Aug
|
Xindo Window
|
Chennai

09 Aug

Xindo Window

Chennai

Answer incoming calls, emails, and chat tickets promptly.Log and organize support requests with unique tracking numbers.Troubleshoot basic hardware, software, network, and system access issues.Escalate unresolved or high-level tickets to Tier-2/Tier-3 support teams.Guide users through step-by-step problem-solving actions.Document all troubleshooting steps, solutions, and internal notes.Follow up with users to verify complete issue resolution and satisfaction.Generate daily, weekly, or summary status reports on open/closed tickets.

Pay: ₹17,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Help Desk Executive (Chennai)
🏢 Xindo Window
📍 Chennai

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