Job title : Helpdesk Associate - Technical Troubleshooting

General Duties and Responsibilities:

1. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.

2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

3. Shift: Rotational shift.

Qualification: Graduate with relevant experience/knowledge in a technical support role.

- Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.

- Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.

- Work from Office Profile, 24x7 rotational shift.

📌 Help Desk Associate (Gurugram)
🏢 Ztek Consulting
📍 Gurugram