Role - General Manager / Head of Brand Operations

We have partnered with a quick-growing consumer tech organization in the media and entertainment space to hire a Head of Brand Operations.As the business scales, we're looking for a strategic and execution focused leader who can build and run operations engine, ensuring seamless delivery across campaigns, productions, and client partnerships.

Role Overview -

● Strategic Account Growth & Retention:

Drive macro-level account retention and organic portfolio growth across the division.

You will be responsible for conceptualizing and implementing structural operational processes that systematically reduce client churn and drive up-sell/cross-sell opportunities.

● Innovation & Tech-Forward Operations:

Champion the adoption of Generative AI, advanced data visualization, and workflow automation tools across your pods. You will constantly innovate the client success engine by streamlining recurring reporting workflows and elevating data-driven storytelling.

​

​​​​​​ ● Operational Excellence & Standardization:

Architect and standardize all reporting formats, operational frameworks, and client communication protocols across all pods.



Your goal is to establish the absolute "gold standard" for client success and data-driven reporting within the company.

● Execution Accountability:

Oversee the entire Brand Operations function, taking ultimate accountability for near-perfect SLA adherence organization-wide. You will act as the final strategic escalation point, proactively navigating complex challenges to ensure smooth delivery.

● Leadership & Team Transformation:

Actively mentor and groom individual pod leads. You will lead massive organization-wide initiatives to transition the entire team from a purely operational mindset to a proactive, strategic account management methodology.

● Culture Building:

Foster a high-performance, highly engaged team culture that prioritizes continuous learning, cross-functional synergy, and exceptionally low regrettable attrition.

​​​​​

Qualifications –

- 10+ years of experience in Account Management/Client Success/Brand Ops

- Strong leadership experience with large teams and marquee clients

- Background in media, entertainment, advertising, or digital content preferred

- Experience handling large-scale productions or branded content campaigns

Location: Mumbai

📌 Head of Brand Operations (Media) (Mumbai)
🏢 Kwan
📍 Mumbai