HCLTech hiring for fresher candidates

Hiring Alert |Customer Support | Nagpur

We are looking for dynamic and customer-focused Level 1 support to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great prospect to kick-start or grow your career.

Role: Level 1 (Customer Service Representative)

Location: Nagpur

Shift: 24x7 Rotational

Week Offs: 2 Rotational Offs

Experience: Fresher

What You’ll Do

Handle customer queries via calls, emails, and tickets

Perform initial troubleshooting & issue resolution

Log and manage incidents using ticketing tools (ServiceNow preferred)

Ensure timely updates, follow-ups, and proper documentation

Escalate complex issues to higher support levels

Deliver high customer satisfaction

What We’re Looking For

Strong communication skills

Basic IT troubleshooting knowledge

Willingness to work in rotational shifts

Freshers & early professionals are welcome

B.Tech, BCA, MCA and M.Tech not eligible

Please share your resume on [email protected]

📌 HCLTech Customer Service Fresher Hiring -Nagpur Location
🏢 HCLTech
📍 Nagpur