Company Description Lemon Tree Hotels Limited (LTHL) is one of the largest hotel chains in India, with a portfolio spanning upscale, upper-midscale, midscale, and economy segments. The group operates and franchises more than 270 hotels under seven distinct brands, including Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite. Since opening its first hotel in 2004, LTHL has grown rapidly and continues to expand with many new properties in the pipeline.

Over 7,700 team members work together to deliver a refreshingly different and value-driven guest experience across the country. Candidates can learn more about the group’s brands and offerings at lemontreehotels.com.

Role Description The Guest Service Associate is a full-time, on-site role based at Lemon Tree Hotels in Goa, India. This role focuses on welcoming guests, managing check-in and check-out procedures, and handling reservations and inquiries at the front desk.

The Guest Service

Associate responds to guest requests, coordinates with housekeeping and other hotel departments, and helps resolve issues to ensure a smooth and pleasant stay. Daily responsibilities include maintaining accurate records, processing payments, promoting hotel services,



and adhering to brand service standards. The role requires a professional, courteous approach to every guest interaction and a commitment to maintaining a clean, organized, and productive front office environment.

Qualifications

Strong customer service and guest relations skills, with a friendly and professional demeanor.

Clear spoken and written communication skills in English; knowledge of additional Indian languages is an advantage.

Basic computer literacy, including familiarity with hotel reservation or property management systems, email, and MS Office.

Ability to handle cash, card transactions, and billing accurately, with attention to detail and numerical aptitude.

Problem-solving skills and the ability to manage guest concerns calmly and effectively.

Ability to work flexible hours, including weekends and holidays, as per hotel operational requirements.

Previous experience in front office, hospitality, or customer-facing roles is preferred but not mandatory.

Diploma or degree in Hotel Management, Hospitality, or a related field is an advantage.

Professional appearance, punctuality, and a strong focus on teamwork, integrity, and service excellence.

📌 Guest Services Associate (Goa)
🏢 lemon tree hotels
📍 Goa