:

Responsibilities and Duties

- Persons who have experience in leading a team are added advantage.

- Anticipate guest needs and build rapport with customers

- Address customer complaints and escalate to the concerned team when needed

- Provide information about amenities, areas, venues and promote services

- Offer assistance with certain tasks like confirming travel arrangements, taking messages etc.

- Updating the booking in the booking software.

- Interacting the customer via email for any information gathering

- Escalate any issues regarding the bookings to Team lead or Manager.

- Reconfirmation of tours and cross verifying

- Bookings of tour attractions in Egypt.

Required Experience and Qualifications

- A customer-oriented and professional attitude





- Familiarity with hospitality industry standards

- Proficiency in English; knowledge of additional languages is a plus

- Previous experience as a Guest Relations Executive in the Hospitality industry
- A diploma or BSc/BA in Hospitality, travel & tourism Management is preferred

Pay: Up to ₹22,000.00 per month

Benefits

- Versatile schedule

Application Question(s)

- Do you have any experience in guest relations?

- Have you previously worked with tourist attractions in Egypt?

Shift availability

- Day Shift (Required)

- Night Shift (Required)

- Overnight Shift (Required)

Work Location: In person

📌 Guest Relation Executive (Kochi)
🏢 OceanAir Travels
📍 Kochi