Job DescriptionJob Title: Front Office – Guest Relations Executive

NLocation: Taj Lands End, Mumbai

NSalary: ₹6–7 LPA

NExperience Required: 2+ Years

NEducation: Bachelor's Degree in Hospitality Management / Hotel Management (Mandatory)

NJob Summary:

NWe are looking for a energetic and customer-focused Guest Relations Executive (GRE) to join the Front Office team at Taj Lands End. The ideal candidate should have excellent communication skills, a passion for guest service, and at least 2 years of experience in front office or guest relations within the hospitality industry.

NKey Responsibilities:

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- Welcome guests and ensure a warm, professional arrival and departure experience.
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- Handle guest check-in and check-out efficiently.
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- Address guest inquiries, requests, and complaints promptly.
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- Coordinate with Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest service.
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- Maintain guest profilesand preferences for personalized service.
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- Handle VIP arrivals andensure exceptional guest satisfaction.
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- Ensure adherence to hotel SOPs and brand standards.
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- Assist in managing roomallocations and guest requests.
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- Maintain accurate records and prepare required reports.
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- Promote hotel services and facilities to enhance the guest experience.
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nEligibility Criteria:

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- Bachelor's Degreein Hospitality/Hotel Management (Mandatory).
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- Minimum 2 years of experience as a Front Office Executive, Guest Relations Executive, or a similar role in a reputed hotel.
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- Excellent verbal and written communication skills in English.
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- Strong interpersonal and problem-solving skills.
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- Well-groomed personality with a professional appearance.
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- Ability to work in rotational shifts, weekends, and public holidays.
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- Knowledge of hotel PMS (Opera/Fidelio or similar) will be an added advantage.
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nPreferred Skills:

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- Guest handling and relationship management
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- Front Office Operations
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- Customer Service Excellence
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- Conflict Resolution
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- Communication & Interpersonal Skills
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- Time Management
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- Teamwork
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- Attention to Detail
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