Job Title: Group Lead(Content Moderation)

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 8/8/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building creative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at www.wipro.com.

Group Leader – (Content Moderation)

Location: Bangalore, India

Band: B2

Experience: 5+ Years

Shift: 24/7 (5 days/week with rotational week offs)

Employment Type: Full-Time

Job Summary

We are looking for a dynamic Group Leader – Content Review to manage multiple teams within a high-volume content moderation environment. The role requires strong people leadership, data-driven decision-making, and operational excellence in a 24/7 setup.

Key Responsibilities

Manage end-to-end operations including Accuracy, AHT, SLA, Attrition, Shrinkage, and team development

Lead and mentor Team Leaders and multiple teams , ensuring high performance and productivity

Drive delivery excellence through process adherence and continuous improvement

Analyze performance metrics and implement data-driven action plans

Ensure compliance with policies and quality standards in content review processes

Handle escalations, client interactions, and stakeholder communication





Build a strong talent pipeline through coaching and development initiatives. [

Required Skills & Competencies

Strong leadership and team management skills (multi-team handling)

Excellent analytical and data interpretation abilities

Ability to drive execution under pressure and meet deadlines

Strong decision-making and problem-solving skills

Excellent communication and stakeholder management

Agile mindset with ability to adapt quickly

Eligibility Criteria

Graduate in any discipline

Minimum 5+ years of experience in BPO/ITES or Content Moderation domain

Proven experience in leading teams and managing operations

Preferred Qualifications

Lean / Six Sigma certification

Strong understanding of process metrics and operational KPIs

Experience in high-tech or content moderation environments

Key Competencies

Observation, Analytical & Listening Skills

Strong awareness of trending topics (Political, Sports, Entertainment, Sensitive events)

Ability to lead change and drive performance improvement

Additional Details

Language: English (Read/Write/Speak)

Proficiency Level: CEFR B2

Nationality: Indian

Notice Period: Within 30 days

Mandatory Skills: Content Moderation .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Group Lead(Content Moderation) (Bengaluru)
🏢 Wipro
📍 Bengaluru