- Take complete responsibility for the day-to-day operation and overall performance of the hotel.

- Ensure smooth coordination between Front Office, Housekeeping, F&B;, Kitchen, Engineering, Security, HR, Finance, Sales & Marketing and other departments.

- Maintain 4-star service standards, operational procedures and guest satisfaction.

- Monitor daily operations through departmental briefings, inspections and management meetings.

- Ensure all departments achieve their operational and financial targets.

- Prepare and monitor the hotel's annual budget, operating plan and revenue targets.

- Control operational expenses without compromising guest service.

- Monitor occupancy, ADR, RevPAR, GOP, food cost, beverage cost and departmental profitability.

- Review daily revenue reports and monthly financial statements.

- Work closely with Finance to control purchasing, inventory, payroll and other expenses.

- Identify new revenue opportunities across rooms, restaurants, banquet operations and bar.

- Ensure professional operation of restaurants, bars, banquets, room service and other F&B; outlets.

- Monitor food quality, service standards, presentation and guest satisfaction.

- Control food and beverage costs and minimize wastage.

- Review menus, pricing, promotions and F&B; revenue performance.

- Ensure proper inventory control and stock reconciliation.

- Take overall responsibility for the safe, legal and profitable operation of the hotel bar.

- Ensure strict compliance with applicable liquor licence conditions and government regulations.

- Monitor liquor purchasing, receiving, storage, issuing and daily stock reconciliation.

- Ensure proper control of bar opening/closing stock, wastage, breakage and complimentary issues.

- Monitor beverage cost and ensure appropriate pricing and margins.





- Ensure responsible service of alcohol and prevent service to intoxicated or underage guests.

- Coordinate with Security and F&B; teams to maintain discipline and safety in bar areas.

- Personally monitor VIP/VVIP arrivals, special occasions, complaints and service recovery.

- Ensure guest feedback is reviewed and corrective action is taken.

- Maintain high standards of hospitality, cleanliness, courtesy and professionalism.

- Develop strong relationships with regular guests, corporate clients and key business partners.

- Work closely with Sales & Marketing to achieve room, F&B; and banquet revenue targets.

- Develop corporate, wedding, MICE and group business.

- Maintain relationships with travel agents, tour operators, corporates and local businesses.

- Support promotional campaigns and hotel events.

- Monitor competitor pricing, facilities and market trends.

- Lead, motivate and develop the hotel management team and staff.

- Participate in recruitment, selection and performance evaluation of key employees.

- Ensure proper staff training, grooming and professional conduct.

- Monitor manpower requirements, productivity, attendance and discipline.

- Conduct regular departmental and management meetings.

- Build a positive and service-oriented work culture.

- Conduct regular inspections of guest rooms, restaurants, public areas, kitchen, bars and back-of-house areas.





- Ensure compliance with hotel SOPs and 4-star standards.

- Implement quality assurance programmes and corrective actions.

- Monitor online reviews and guest feedback platforms.

- Ensure consistent service standards across all departments.

- Ensure compliance with fire safety, food safety, health & hygiene, labour, licensing and statutory requirements.

- Conduct regular fire and emergency preparedness checks.

- Ensure proper security procedures for guests, employees and hotel property.

- Maintain required licences, permits, certificates and statutory records.

- Coordinate with government authorities and inspection agencies when required.

- Ensure proper preventive and corrective maintenance of the property.

- Monitor Engineering and Maintenance activities.

- Ensure guest rooms, public areas, kitchen equipment, bar equipment and hotel facilities remain operational.

- Protect hotel assets and minimize unnecessary repair and replacement costs.

- Prepare and review daily, weekly and monthly management reports.

- Conduct daily operational briefings and regular HOD meetings.

- Report hotel performance, challenges and achievements to the Owner/MD.

- Develop and implement SOPs, policies and operational procedures.

- Handle critical operational issues and make timely management decisions.

- Develop strategies to increase hotel profitability and market share.

- Maintain robust relationships with owners, guests, suppliers, corporate clients and business partners.

- Represent the hotel at business meetings, industry events and important functions.

- Protect and enhance the hotel's reputation and brand image.

Pay: ₹40,000.00 - ₹55,000.00 per month

Work Location: In person

📌 General Manager (Thrissur)
🏢 PLANET ASHOKA
📍 Thrissur