Job Summary

We are looking for an experienced and customer-focused Receptionist / Front Office Executive to manage the resort's front desk and provide excellent guest service. The candidate will be responsible for guest check-in and check-out, reservations, enquiries, billing coordination, and assisting guests throughout their stay.

Key Responsibilities

- Welcome and greet guests in a skilled and courteous manner.

- Handle guest check-in and check-out procedures efficiently.

- Manage room reservations, cancellations, modifications, and booking enquiries.

- Provide information about resort facilities, room types, packages, and services.

- Handle guest requests, queries, and complaints professionally.

- Coordinate with housekeeping, restaurant, maintenance, and other departments for guest requirements.

- Maintain accurate guest record and booking information.

- Handle front-desk calls and other guest communications.

- Coordinate billing and payment-related activities with the concerned department.

- Maintain proper records of daily arrivals, departures, bookings, and guest requests.

- Ensure smooth handover between shifts.

- Maintain a professional and welcoming front-office environment.

Candidate Profile

- Experienced in hotel/resort front office or reception operations.

- Pleasant,



confident, and qualified when interacting with guests.

- Excellent in communication and customer-service skills.

- Patient and capable of handling guest complaints or difficult situations professionally.

- Well-organized and attentive to detail.

- Comfortable working independently as well as with a team.

- Flexible to work in rotational shifts, including night shifts.

Candidate Requirements

- 34 years of relevant experience in hotel/resort reception or front-office operations.

- Prior experience in the hospitality industry is preferred.

- Valuable verbal and written communication skills.

- Proficiency in English, Hindi, and Marathi is preferred/required for effective guest communication.

- Basic computer knowledge and familiarity with front-office/ reservation systems.

- Good customer-handling and problem-solving skills.

- Candidates must be willing to work rotational shifts, including night shifts.

- Male and Female candidates are welcome.

- Candidates should be willing to work full-time from the Vashind location.

Job Type: Full-Time | In office | Rotational Shifts | Night Shift Included | Vashind, Maharashtra

Perks and perks

Provident fund

📌 Front Office Receptionist (Mumbai)
🏢 Pandit Resorts
📍 Mumbai