Front Office ManagerDepartment

Minimum 8 years in hotel front office operations

Job Summary

Lead front office operations to ensure smooth guest experiences, efficient team performance, and optimal room revenue, with strong focus on OTA management and service standards.

Key Responsibilities

- Oversee reception, reservations, and guest services
- Ensure seamless check-in/check-out and high guest satisfaction
- Handle guest queries, complaints, and special requests Train, supervise, and manage front office team
- Monitor room inventory, occupancy, and pricing with revenue/sales teams
- Manage OTA platforms (Booking.com, Expedia, Agoda) and optimize listings
- Prepare and review daily reports (revenue, occupancy, forecasts) Coordinate with housekeeping and maintenance for room readiness Ensure accurate billing, cash handling, and audits Maintain compliance with hotel policies and SOPs
- Requirements 8+ years in hotel front office, with leadership experience
- Strong OTA and channel manager knowledge Familiarity with PMS Excellent communication and leadership skills Ability to multitask, solve problems, and work versatile shifts

Pay: ₹400,000.00 - ₹450,000.00 per year

Work Location: In person

📌 Front Office Manager (Coimbatore)
🏢 Richmond Talent solution
📍 Coimbatore