Candidate Requirements

- Educational Qualification: Degree in any discipline; Hotel Management/Hospitality qualification will be an added advantage.

- Experience: Minimum 1–2 years of relevant experience in a hotel, preferably in Front Office/Reception.

- Good communication and interpersonal skills.

- Good customer-service and problem-solving skills.

- Basic knowledge of computers and hotel management software.

- Good telephone etiquette and professional communication.

- Well-groomed, presentable, polite, and guest-focused.

- Ability to work in shifts, including weekends and holidays.

- Good command of English; knowledge of additional languages will be an advantage.

- Candidates residing nearby the hotel location will be preferred.

- Candidates should be willing to join at short notice, if required

- Job Responsibilities

- Welcome and greet guests warmly and provide professional assistance throughout their stay.

- Handle guest check-in and check-out procedures accurately and efficiently.

- Manage room reservations, cancellations, modifications, and walk-in bookings.

- Verify guest details, identification, room availability, and payment information.

- Allocate rooms according to reservations and guest requirements.

- Provide information about hotel facilities, services, room types, tariffs,



and nearby attractions.

- Handle guest queries, requests, and complaints in a polite and professional manner.

- Coordinate with Housekeeping, Food & Beverage, Maintenance, Security, and other departments for smooth guest service.

- Handle telephone calls, emails, and guest inquiries promptly.

- Assist with billing, payments, invoices, and other front-office transactions.

- Maintain accurate guest records, registers, reports, and shift handover details.

- Coordinate with Housekeeping regarding room status and room readiness.

- Assist guests with transportation, wake-up calls, luggage, and other basic guest services.

- Maintain guest confidentiality and follow hotel policies and safety procedures.

- Handle difficult situations professionally and escalate major complaints to the Front Office Manager.

- Promote hotel facilities, room upgrades, and other hotel services when appropriate.

- Maintain cleanliness and qualified presentation of the reception/front-office area.

- Maintain professional grooming, communication, and customer-service standards.

- Perform other duties assigned by the Front Office Manager or Hotel Management.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Executive (Receptionist) (Guruvayur)
🏢 westfort hi
📍 Guruvayur