Role & responsibilities

- Managing the front desk and welcoming guests professionally.
- Handling guest check-in and check-out formalities.
- Showing rooms to prospective guests and explaining available facilities and services.
- Coordinating with Housekeeping, Maintenance, and Operations teams to ensure a seamless guest experience.
- Following up with guests during their stay and addressing routine queries or service requests.
- Managing reception-related documentation, visitor records, telephone calls, emails, and basic administrative activities.
- Ensuring a pleasant, well-organized, and customer-focused front office environment.

Preferred Candidate Profile:

- Female candidate.
- Excellent spoken English and robust communication skills.
- Pleasant personality with a professional and well-groomed appearance.
- Prior experience in the hospitality industry, preferably with a 3-star or 4-star hotel.
- Customer-centric approach with good interpersonal and problem-solving skills.

📌 Front Office Executive (Pune)
🏢 Ethiqual Global
📍 Pune