Company Description The Indian Hotels Company Limited (IHCL) is a leading hospitality group that combines the warmth of Indian service with global standards of excellence. Its portfolio includes iconic brands such as Taj, recognised as the World’s Strongest Luxury Hotel Brand by Brand Finance UK, along with SeleQtions, Gateway, Vivanta, Ginger, Tree of Life, and amã Stays & Trails.

Founded by Jamsetji Tata, IHCL opened its flagship property, The Taj Mahal Palace in Mumbai, in 1903 and has since grown into a portfolio of 380+ hotels, including 143 under development, across 14 countries and 4 continents. As a market leader in India’s hospitality industry and listed on both BSE and NSE, IHCL offers team members the opportunity to build careers with one of the world’s most respected and dynamic hospitality companies.

Role Description The Front Office Associate role is a full-time, on-site position based at an IHCL property in Nashik. This role is responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth and courteous front desk experience.

Day-to-day tasks include handling inquiries in person and over the phone, coordinating with other hotel departments for guest requests, maintaining accurate records and billing,



and resolving guest concerns promptly and professionally.

The Front Office

Associate also supports lobby management, assists with reservations and room allocation, and upholds IHCL’s service standards, contributing to an exceptional guest journey from arrival to departure.

Qualifications

- Strong customer service and guest relationship skills, with a focus on hospitality and problem-solving.
- Proficiency in receptionist duties and front desk operations, including check-in, check-out, and reservations handling.
- Excellent phone etiquette and communication skills, both verbal and written, with a courteous and professional demeanor.
- Ability to work in a fast-paced, guest-facing workplace, with attention to detail and accuracy in records and billing.
- Basic computer literacy and familiarity with hotel property management systems (PMS) or willingness to learn.
- Previous experience in front office, customer service, or hospitality roles is preferred but not mandatory.
- Diploma or degree in hospitality management or a related field is an advantage.
- Flexibility to work shifts, weekends, and holidays as per hotel operations.

📌 Front Office Associate (Nashik)
🏢 The Indian Hotels Company Limited (IHCL)
📍 Nashik