Job Summary The Front Office Associate/Executive is responsible for handling guest arrivals, departures, reservations, guest queries, and day-to-day front desk operations while providing friendly and professional service.

Key Responsibilities

- Welcome and greet guests with a professional attitude.

- Handle check-in and check-out procedures.

- Manage room reservations, cancellations, and modifications.

- Handle guest queries, requests, and complaints politely.

- Maintain accurate guest records and front office documents.

- Coordinate with Housekeeping, F&B;, Maintenance, and Accounts departments.

- Handle cash, card payments, and basic billing as required.

- Prepare shift reports and handover reports.

- Monitor room status and ensure proper coordination for room allocation.

- Answer telephone calls, emails, and guest enquiries.

- Maintain cleanliness and qualified appearance of the front desk.

- Follow hotel policies, SOPs,



and safety procedures.

- Ensure proper shift handover to the next team member.

Required Skills

- Good communication and interpersonal skills.

- Basic computer knowledge.

- Knowledge of hotel PMS is an advantage.

- Good customer-service attitude.

- Ability to handle guests calmly and professionally.

- Basic knowledge of hotel operations.

- Ability to work in rotational shifts, including night shifts.

Qualification & Experience

- Minimum 12th pass / Diploma / Degree in Hotel Management preferred.

- 0–2 years of experience in Front Office/Reception.

- Freshers with good communication skills may also be considered.

- Interested candidate can share their CV on (phone hidden)

Pay: ₹11,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Front Office Associate / Executive (Mussoorie)
🏢 Epicure Hotels u0026 Resorts
📍 Mussoorie