Company Description LUXE HOTEL is a hospitality company originally based in Đồng Hới, Quảng Bình, Vietnam, known for providing comfortable accommodations and attentive guest service. The hotel focuses on delivering a welcoming environment, efficient front office operations, and consistent service standards. Team members are encouraged to contribute to a guest-centric culture that values professionalism, reliability, and respect.

LUXE HOTEL offers opportunities to grow within the hospitality sector and to work in a diverse, service-oriented environment.

Role Description The Front Office Associate is a full-time, on-site role located in Indore, responsible for managing day-to-day guest-facing activities at the reception desk. This role includes greeting guests, handling check-in and check-out processes, managing reservations, and responding to inquiries in person, over the phone, and via email. The associate will maintain accurate guest records, process payments, coordinate with housekeeping and other departments, and ensure that lobby and reception areas are presentable.

The role also involves addressing guest concerns,



providing information about hotel services and local attractions, and maintaining clear and skilled communication to ensure a smooth and positive guest experience.

Qualifications Strong customer service skills with experience in guest-facing or client-facing roles.

Proficiency in receptionist duties, including handling check-in and check-out procedures and managing reservations.

Effective communication abilities, both verbal and written, with clear and courteous interaction.

Professional phone etiquette, including handling calls, routing inquiries, and providing accurate information.

Basic computer literacy and familiarity with hotel management or booking systems is preferred.

Ability to manage multiple tasks, stay organized, and maintain attention to detail in a fast-paced environment.

Previous experience in hospitality or front office operations is an advantage.

Willingness to work flexible shifts, including evenings, weekends, and holidays as required.

📌 Front Office Associate (Indore)
🏢 LUXE HOTEL
📍 Indore