Company Description Kondody Hotels and Resorts India Pvt Ltd is part of the Kondody Group of Companies, a hospitality brand in Kerala that blends guest comfort with ecological preservation. The group operates a collection of premier resorts, including Greenwoods Resort, Amber Dale Luxury Hotel & Spa, Mystic Mayapott, Haze & Kites, Maram, The Valle, and The Hive.

Each property is situated in serene natural settings and designed to protect the local setting while showcasing Kerala’s distinctive flora and fauna. Guests enjoy immersive, nature-centric experiences with modern amenities and an earthy, rustic ambiance. As part of a diversified group with interests in hospitality, automotive, education, and energy, Kondody Hotels and Resorts offers opportunities to contribute to sustainable hospitality and memorable guest experiences.

Role Description The Front Office Associate is a full-time, on-site role based at our property in Devikulam. This position is responsible for welcoming guests, managing check-in and check-out processes, and handling reservations and inquiries at the front desk.

The associate will answer phone calls, respond to guest requests, and coordinate with other departments to ensure smooth operations and prompt service. Daily tasks include maintaining accurate guest records,



processing payments, managing lobby appearance, and providing courteous information about the resort and surrounding area. The role requires a professional demeanor, strong guest service focus, and the ability to handle multiple tasks efficiently in a fast-paced hospitality environment.

Qualifications

- Strong customer service skills with experience in guest-facing roles, including handling check-in and check-out processes.
- Proficiency in receptionist duties such as managing front desk operations, reservations, and basic administrative tasks.
- Excellent phone etiquette and communication skills for handling calls, inquiries, and guest interactions clearly and courteously.
- Ability to work collaboratively with hotel teams, maintain professionalism, and resolve guest issues promptly and effectively.
- Basic computer literacy and familiarity with hotel management or reservation systems are preferred.
- Previous experience in front office or hospitality operations is an advantage.
- Good organizational skills, attention to detail, and the ability to work flexible hours, including weekends and holidays.
- Relevant education in hospitality, tourism, or a related field is beneficial.

📌 Front Office Associate (Devikulam)
🏢 Kondody Hotels & Resorts India
📍 Devikulam