The Front Office Receptionist is responsible for providing a warm welcome to guests, managing check-in and check-out procedures, handling reservations, addressing guest queries, and ensuring exceptional customer service while maintaining the hotel's professional standards.

Key Responsibilities

- Welcome guests in a courteous and professional manner.

- Perform guest check-in and check-out efficiently.

- Handle room reservations, cancellations, and modifications.

- Answer telephone calls and respond to guest inquiries promptly.

- Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.

- Maintain accurate guest records and update the Property Management System (PMS).

- Process payments, prepare bills, and maintain cash handling procedures.

- Provide information about hotel facilities, services, and local attractions.

- Resolve guest complaints professionally or escalate them when necessary.





- Maintain the reception area in a clean and presentable condition.

- Prepare daily reports and maintain Front Office documentation.

- Follow company policies, SOPs, and safety standards.

Skills Required

- Excellent communication and interpersonal skills.

- Customer service orientation.

- Basic computer proficiency and MS Office knowledge.

- Experience with hotel PMS software (e.g., Opera, IDS, eZee, or similar) is preferred.

- Robust organizational and multitasking abilities.

- Professional grooming and positive attitude.

- Ability to work in rotational shifts, weekends, and public holidays.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits

- Flexible schedule

- Food provided

- Provident Fund

Work Location: In person

📌 Front Desk Receptionist (Bengaluru)
🏢 Bestinn Leisure Hotels u0026 Resorts
📍 Bengaluru