? Experience: 1–3 years in 5-star hotels, premium corporate desks, or luxury retail
?Key Responsibilities
- VIP Relations: Act as the dedicated, high-visibility point of contact for VIPs, from conducting pre-arrival preference research to facilitating smooth check-ins and escorts.
- Experience Enhancement: Proactively anticipate unstated guest needs, orchestrate milestone celebrations, and coordinate premium transport/reservations.
- Service Recovery: Own and resolve live guest grievances on the floor by collaborating cross-functionally (Housekeeping, F&B;, Maintenance) for invisible, swift fixes.
? What We Need
- Experience: 1–3 years of front-of-house experience in luxury hospitality, premium retail galleries and Transport/travel bookings.
- Communication: Flawless English vocabulary, transparent diction, and the confidence to engage with global diplomats and executives.
📌 Front Desk Associate (Gurugram)
🏢 Impetus Career Consultants
📍 Gurugram
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