Location: Chennai (HQ) | Frequent travel across store locations

Reports to: Head – Outbound Holidays | Team: Store Operations

Role Overview

Own and scale a 11-store FOFO (Franchise-Owned, Franchise-Operated) network to 20–25 stores over the next 12 months. Drive store performance, partner success, expansion, and operational excellence through hands-on engagement with franchise partners and stores.

Key Responsibilities

- Improve store performance through partner coaching, hiring support, and retention best practices.
- Build local demand generation initiatives beyond centrally generated leads.
- Improve lead conversion, store economics, and franchise profitability.
- Identify, onboard, and support high-quality franchise partners.
- Standardize best practices into scalable operating playbooks.
- Lead new store expansion, including partner evaluation and site selection.
- Manage and scale the Store Operations team.
- Collaborate with Marketing, Training, and Finance to improve store outcomes.
- Own franchise budgeting, unit economics,



forecasting, and compliance.

Success Metrics

- Turnaround of underperforming stores.
- Improved hiring, retention, and lead conversion across stores.
- Increased partner-led revenue generation.
- Expansion from 11 to 20–25 stores without compromising quality.
- Scalable Store Operations with consistent service standards.

Requirements

Must Have

- 5+ years of experience in retail operations, franchise, or multi-location business management.
- Robust stakeholder management and influencing skills.
- Hands-on, problem-solving mindset with willingness to travel.
- Experience managing distributed teams.
- Chennai-based.

Preferred

- Experience in franchise operations with P&L; ownership.
- Hire–train–retain experience for frontline teams.
- MBA - abroad is a plus
- Background in travel, hospitality, retail, or other consumer businesses is a plus.

📌 Founder's Office - Growth & CX Outcomes (Chennai)
🏢 Soch Street
📍 Chennai