Key Responsibilities

Loan &

- Application Administration

- Create and prepare finance application folders for Business Managers.

- Review applications to ensure all required documentation has been received.

- Identify outstanding documentation and proactively follow up with customers, lenders, and third parties.

- Maintain accurate customer records across internal systems.

- Update CRM and finance platforms with application progress and notes.

- Ensure all compliance documentation has been completed prior to submission.

Settlement Management

- Take ownership of applications once approved through to settlement.

- Coordinate with lenders, dealerships, customers, and internal stakeholders to achieve timely settlements.

- Monitor settlement pipelines and proactively resolve delays.

- Ensure settlement conditions are satisfied before funding.

- Keep Business Managers informed of application progress and any blockers.

Customer Support

- Manage the dedicated finance phone line, ensuring calls are answered promptly and professionally.

- Respond to customer enquiries via phone and email.

- Provide customers with updates throughout the finance process.

- Escalate complex lending or credit enquiries to Business Managers where appropriate.

Insurance &

- Aftercare Administration

- Generate motor insurance quotations for customers.

- Prepare finance and insurance documentation as required.





- Assist with aftercare product administration where required.

Refunds &

- Financial Administration

- Own the customer refund process from initiation through to completion.

- Coordinate with Finance Operations to ensure refunds are processed accurately and within agreed SLAs.

- Maintain records of refunds and customer communications.

- Reconcile settlement and refund documentation where required.

General Administrative Support

- Prepare lender submission packs.

- Monitor shared finance inboxes and action requests promptly.

- Assist with lender follow-ups and status updates.

- Maintain document quality and file organisation.

- Produce reports and administrative support for Finance leadership.

- Support continuous improvement initiatives by identifying opportunities to streamline processes.

- Perform additional administrative duties as required to support the Finance team.

Skills &

- Experience

Essential

- 2+ years' experience in an administration, operations, or customer support role.

- Solid organisational and time management skills.

- Excellent verbal and written communication skills.

- High attention to detail with the ability to work accurately under pressure.

- Strong problem-solving skills and ability to manage competing priorities.

- Proficiency with Microsoft Office (particularly Excel) and Google Workspace.

- Experience managing multiple tasks simultaneously.

📌 Finance Administrator (Gurugram)
🏢 Cars24
📍 Gurugram