Responsible for the assembly, installation, maintenance, and troubleshooting of Interactive Flat Panels (IFPs) at client locations, along with resolving service calls remotely and on-site to ensure minimal downtime and high customer satisfaction.

Key Responsibilities

Assembly & Installation

- Unbox, assemble, and mount Interactive Flat Panels (wall-mount/stand/trolley) as per installation guidelines
- Install and configure associated hardware (OPS module, wireless mirroring device, camera, speakers, mounting brackets)
- Set up software/firmware, connect to network (Wi-Fi/LAN), and perform initial calibration (touch, display, audio)
- Conduct post-installation testing and obtain client sign-off/acceptance report

Maintenance & Service Calls

- Attend to service tickets/complaints assigned via helpdesk within defined SLA/TAT
- Diagnose and resolve hardware issues (touch panel, display, power, connectivity) and basic software issues
- Perform preventive maintenance visits as per AMC (Annual Maintenance Contract) schedule
- Carry out firmware/software updates and troubleshoot network/connectivity issues
- Escalate unresolved issues to L2/OEM support with proper documentation

'Travel & In office Support

- Travel to client locations (schools, offices, institutions) for new installations, service calls,



and AMC visits
- Manage multiple site visits per day/week as per route plan
- Carry required tools, spares, and testing equipment for on-site resolution

Documentation & Reporting

- Maintain installation/service checklists, photos, and customer sign-offs for every visit
- Update ticket status in helpdesk/CRM tool in real time (open, in-progress, resolved)
- Submit daily/weekly visit reports to reporting manager
- Maintain spare parts inventory log and raise replacement requests

Customer Interaction

- Explain basic usage/troubleshooting to end users (teachers, office staff) post-installation
- Handle customer queries professionally and escalate dissatisfaction promptly
- Ensure customer sign-off and feedback collection after each visit

Qualifications & Experience
- Education : Diploma/ITI in Electronics, Electrical, or Computer Hardware (Graduates in relevant field preferred)
- Experience : 1–3 years in AV/IT hardware installation, electronics service, or similar field service role (freshers with strong technical aptitude may be considered)
- Certifications (preferred, not mandatory): Any OEM-specific IFP/display certification, networking basics.

📌 Field Service Engineer – Interactive Flat Panel (IFP) Assembly & Maintenance (Noida)
🏢 Makerspace Masters
📍 Noida