- Oversee and monitor daily cleaning activities, ensuring cleanliness, hygiene, and sanitization of the facility.
- Schedule and manage cleaning staff, ensuring optimal staffing levels for routine and deep cleaning activities.
- Inspect premises for cleanliness and orderliness; resolve issues in a timely manner.
Security Management
- Coordinate with security teams to ensure safety protocols are adhered to and the premises are secure.
- Regularly review security measures, conduct audits, and improve protocols as necessary.
- Address and resolve security-related incidents or concerns.
Pest Control
- Schedule regular pest control services and ensure compliance with health and safety regulations.
- Monitor pest control treatments and assess effectiveness, ensuring zero tolerance for pest infestations.
Waste Management
- Oversee waste disposal procedures and ensure adherence to sustainability and environmental guidelines.
- Implement waste reduction and recycling initiatives where possible.
Vendor Management
- Liaise with third-party service providers for soft services like cleaning, pest control, and landscaping.
- Evaluate vendor performance regularly and ensure services are delivered as per SLAs (Service Level Agreements).
- Coordinate contract renewals and negotiate with vendors for cost effective services.
Budget Management
- Assist in preparing and managing the budget for soft services.
- Monitor expenses, ensuring productive use of resources and cost optimization.
Customer Service
- Respond to any soft services-related complaints or requests from internal staff or clients.
- Ensure timely resolution of issues and maintain high levels of satisfaction.
Compliance with SLA Metrics
:
- Ensure that all service operations meet the agreed-upon performance levels for uptime, response time, resolution time, etc.
- Regular reporting and documentation of SLA adherence.
Resource Management
- Ensure appropriate staffing and resource allocation to meet the demands of the SLA.
- Monitor workforce performance and resource efficiency in relation to service delivery.
Reporting
- Generate and submit regular reports on soft service operations, including performance metrics, issues, and solutions.
- Track inventory and ensure adequate stock of cleaning supplies, consumables, and other necessary items.