- Patient Journey Coordination: Guide patients and attendants through admission, registration, consultation flow, transfers, and discharge procedures.
- Feedback Management: Conduct regular floor rounds (OPD/IPD) to assess satisfaction, collect feedback surveys, and analyze service gaps.
- Grievance Redressal: Address patient complaints or queries promptly, escalating complex issues to medical administration or floor supervisors when necessary.
- Cross-Functional Liaison: Work closely with nursing, billing, insurance/TPA desks, and medical staff to ensure seamless service delivery.
- Documentation & Reporting: Maintain accurate records of patient feedback, service metrics, and daily interaction logs for quality assurance reports.
Required Qualifications & Skills
- Education: Bachelor’s degree in Hospital Administration (BHA), or any Graduate degree; a Post-Graduate/MBA in Hospital/Healthcare Management is often preferred.
- Experience: 0 to 4 years of experience in customer relations, hospitality, or a healthcare/hospital setting.