Job Title: Executive – CX & L&D;

Location: Mumbai

Role: Regional Trainer (Mumbai, Pune, Goa, Ahmedabad and Indore)

Department: CX & L&D;

Role Overview:

At Chai Point, we believe a great cup of chai can power conversations, ideas, and experiences. With hundreds of experience stores and millions of cups served, our mission is simple — serve amazing chai and create delightful customer experiences every single day.

To make that happen, we invest in our people. That’s where you come in.

Key Responsibilities:

1. Deliver Impactful Training

- Conduct engaging classroom and on-the-job training for store partners, Brewing Bot Team and also Regional Managers.
- Train teams on product knowledge, service standards, store operations and customer experience.
- Use the 4-Step Training Method to ensure learning translates into performance.

2. Enable Store Teams to Succeed

- Support new store openings and partner onboarding.
- Coach store partners on speed of service, quality, and upselling techniques.
- Work closely with store managers to close skill gaps.

3. Maintain Training Standards

- Ensure training SOPs and operational standards are consistently followed across stores.
- Conduct training audits and skill assessments.

4. Drive Learning Engagement

- Facilitate group training, one-on-one coaching, and digital learning sessions.
- Create a fun and interactive learning environment that motivates store teams.

5. Measure Training Effectiveness

- Track training completion, partner performance and feedback.
- Share insights with the L&D; team to continuously improve training programs.

6. Be a Project Whiz

- Be a project coordinator for our Learning Projects from time to time




- Keep the self-learning metrics high to learn about the L&D; and QSR industry

6. Manage the LMS for the BVOC and DVOC program

- Lead mentor for the BVOC and DVOC program
- Ensure assignments, submissions are followed up and coordination with the university is done on time.

Requirements:

Education

- Graduate in Hospitality / Hotel Management / Business Administration / HR
- Certification in Training or Learning & Development is a plus.

Experience

- 1 – 3 years of experience in training, hospitality, retail or QSR operations.
- Experience in conducting training sessions or facilitating workshops.

Skills

- Excellent communication and presentation skills
- Ability to engage and energize large groups
- Strong coaching and mentoring skills
- Good understanding of customer service and operations
- Basic knowledge of training tools, SOPs and assessments
- Ability to travel to sites within the region to ensure hands-on learning for all partners

Personality Traits

- Passionate about people development
- Energetic and comfortable in quick-paced environments
- A natural storyteller and trainer
- Customer obsessed
- Hands-on and willing to spend time at stores
- A learning initiative for yourself and the team

Why Join Chai Point?

- Be part of India’s largest organized chai platform
- Work in a high-energy, people-first culture
- Opportunity to shape the learning journey of thousands of store partners
- Grow your career in operations, training and leadership
- Work along with a cool team and great mentors to shape your career.
- If you love chai or coffee, people, and making learning exciting — this role is for you.

📌 Executive - Learning and Development & CX (Mumbai)
🏢 Chai Point
📍 Mumbai