Job Purpose To ensure the quality, reliability, and smooth operation of the ERP application by performing manual testing, providing technical support to end users, resolving application issues, and supporting day-to-day business operations during both day and night shifts.

Key Responsibilities

A. Manual Testing

· Prepare and execute test cases based on business requirements.

· Perform functional, integration, regression, smoke, and user acceptance testing (UAT).

· Identify, reproduce, document, and track defects using the defect management system.

· Verify bug fixes and perform regression testing before production deployment.

· Validate reports, workflows, permissions, and business processes.

· Prepare test scenarios, test data, and testing documentation.

· Coordinate with developers and business users to clarify requirements.

· Ensure ERP modules meet quality standards before release.

· Maintain testing records and release sign-off documentation.

B. ERP Technical Support

· Provide Level-1 and Level-2 support for ERP users.

· Resolve application, login, printer, and configuration issues.

· Create user accounts, assign roles, and manage access permissions.

· Troubleshoot ERP-related issues and escalate complex cases when required.

· Assist users during ERP implementation, upgrades, and production releases.

· Support departments in resolving day-to-day ERP operational issues.

· Monitor ticket resolution within SLA timelines.

· Coordinate with the development team for bug fixes and enhancements.

· Maintain issue logs, knowledge base articles, and support documentation.

Shift Responsibilities

Day Shift

· Provide onsite ERP user support.

· Execute testing for new features and enhancements.

· Validate reported issues before escalation.





· Conduct user training and assist during UAT.

· Coordinate with business departments and developers.

· Monitor application performance and support production users.

· Prepare daily status reports.

Night Shift

· Provide production support for critical ERP operations.

· Monitor application availability and business transactions.

· Verify scheduled jobs, integrations, backups, and interfaces.

· Support emergency incidents and high-priority issues.

· Validate fixes deployed during maintenance windows.

· Prepare detailed shift handover reports.

· Escalate critical production issues immediately.

Required Skills

· Strong understanding of Manual Software Testing concepts.

· Experience in ERP testing and production support.

· Knowledge of SDLC, STLC, Defect Life Cycle, and UAT.

· Ability to prepare test cases and defect reports.

· Basic knowledge of data validation.

· Basic understanding of APIs and system integrations.

· Familiarity with Windows, networking, and printer troubleshooting.

· Ability to work independently in rotational shifts.

Preferred Technical Knowledge

· Healthcare ERP / Hospital Information System (HIS/HMIS) experience.

· Patient Registration, OPD/IPD, Billing, Pharmacy, Laboratory, Radiology, Store, Purchase, Finance, and HR modules.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Adaptable schedule
- Paid time off

Ability to commute/relocate:
- Bhubaneswar, Odisha (Bhubaneswar): Reliably commute or planning to relocate before starting work (Preferred)

Education:
- Bachelor's (Preferred)

Experience:
- one: 1 year (Preferred)

Language:
- Odia (Preferred)
- English (Preferred)
- Hindi (Preferred)

Location:
- Bhubaneswar, Odisha (Bhubaneswar) (Preferred)

Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)

Work Location: In person

📌 ERP Manual Tester & Technical Support Executive (Bhubaneswar)
🏢 NEKSS Private
📍 Bhubaneswar