Elite Banker - Service (Thane)

Elite Banker - Service (Thane)

09 Aug
|
IDFC FIRST Bank
|
Thane

09 Aug

IDFC FIRST Bank

Thane

Job Requirements Role/ Job Title: Elite Banker-Service

Function/ Department: Smart Banker

Job Purpose:

- The primary responsibility is to ensure all the customers are attended to and resolution is given within defined TAT

Roles & Responsibilities:

- Productivity
- Maintaining Service Quality
- Average Handling
- TimeFirst Contact Resolution
- Maintaining TAT for all customer requests
- Channel Migration to alternate channels

Secondary Responsibilities:

- Drive all the initiatives in the Customer contact center

Education Qualification: Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA) Post-graduation: MBA/PGDM

Experience: 2+ years of relevant experience.

📌 Elite Banker - Service (Thane)
🏢 IDFC FIRST Bank
📍 Thane

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