Company Description Toyo Kombucha is a sustainable kombucha brand founded by two college friends who were inspired by the drink’s taste and health benefits during their time in the UK and Australia. The company focuses on offering zero-sugar kombucha in India as an accessible, healthy alternative to conventional beverages.

Toyo Kombucha aims to provide kombucha in its purest form at a price point that allows more people to incorporate it into their daily routine. Today, the brand is growing across households in India, encouraging individuals to move toward a better lifestyle with a fizzy glass of valuable bacteria.

Role Description The Ecommerce Specialist is a full-time, on-site role based in the Greater Delhi Area, responsible for managing and growing Toyo Kombucha’s online sales channels. The role includes overseeing product listings, pricing, promotions, inventory visibility, and merchandising across ecommerce platforms and the brand’s own website.

The specialist will monitor performance metrics, optimize conversion rates, and coordinate with marketing for campaigns, content, and customer acquisition strategies. Daily activities also involve responding to customer inquiries, resolving issues related to orders and deliveries, and collaborating with operations to ensure timely fulfillment and a consistent brand experience. The role requires regular reporting on sales performance and trends,



along with recommendations to improve the overall ecommerce strategy and customer journey.

Qualifications

- Strong E-Commerce knowledge with hands-on experience managing marketplaces and brand websites, including product listings and online merchandising.
- Solid Analytical Skills to interpret data, track KPIs, optimize campaigns, and identify opportunities to improve conversion and revenue.
- Customer Service orientation with the ability to handle queries, resolve complaints, and maintain a positive customer experience.
- Effective Communication skills for coordinating with internal teams, vendors, and customers, and for clear written communication on digital platforms.
- Sales mindset with experience in online sales growth, upselling, cross-selling, and implementing promotional strategies.
- Familiarity with digital tools such as ecommerce CMS platforms, analytics tools (e.g., Google Analytics), and basic Excel or spreadsheet skills.
- Bachelor’s degree in Business, Marketing, Commerce, or a related field, or equivalent practical experience in ecommerce and online retail.
- Ability to work on-site in the Greater Delhi Area with attention to detail, time management, and a proactive approach in a fast-paced environment.
- Interest in health, wellness, or FMCG beverages is an advantage, along with prior experience in D2C or consumer goods brands.

📌 Ecommerce Specialist (Delhi)
🏢 Toyo Kombucha
📍 Delhi